![]() ![]() Senge, bestselling author of The Fifth Discipline “How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations. a keeper.” -Fast Company “Emotional intelligence applied to life’s toughest moments.” -Daniel Goleman, bestselling author of Working with Emotional Intelligence “The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.” -Peter M. For life.” -Tom Peters “A user-friendly guide to mastering the talks we dread. “Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.” -The New York Times “These talented communicators blend a daunting array of disciplines into highly readable and practical advice.” -Booklist “I’m on my third reading. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. ![]() We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. ![]() We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. ![]()
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